Ordering Terms and Conditions & Shipping and Payment Information

30-Day Moneyback Guarantee on Most Items!

Since many of the items we sell are technical in nature we want to personally make sure you get what you need to do the job right. Careful ordering of our products can save you from going on the service call with the wrong item to fix the problem and help avoid return shipping costs.

If you have technical questions on any of our products, our sales and support staff are available by phone 8:30 AM to 5:00 PM CST, Monday to Friday. Call us at (630) 980-7710, there's no complicated IVR system, or long hold times, you'll speak to a "real live" person when you call.

Some of the products we sell seem straight forward but there are little things that would prevent them from working in a particular application. If you're not sure if something will work for your application, we recommend calling and talking to our sales department to walk through your application.

We try to catch potential ordering errors, but we also have a 30-day moneyback guarantee on most items (except custom built items or items ordered in large quantities).

Items must be returned in new condition with packaging or may be subject to a restocking fee depending on the condition of the return. We don't refund shipping costs, and return shipping is the responsibility of the purchaser.

If you need a lot of something, order one or two to make sure they'll work for your application before you order a lot. Large and custom orders are non-cancellable and non-returnable.

If a product arrives broken or defective, we'll advance replace it during the first 30 days (in most cases). After that we'll fix or replace it during the product's warranty period. Unless otherwise noted, our products come with a 1 Year Warranty.

We primarily take orders over the phone at (630) 980-7710. We also accept order requests at sales@sandman.com but may still need to contact you to confirm missing information if your request doesn't have everything we need to process the order.

If your order is URGENT, we recommend calling to confirm, even if you send an emailed order request. We ship In-Stock items the same day as long as the order is received by 3:00 PM CST.

Call us at (630) 980-7710 to place your order or check status. We're open from 8:30 AM to 5:00 PM, Monday through Friday, Chicago time (CST).

We ship primarily by UPS, we can ship some small items by Priority Mail. We can also ship on your FedEx or UPS account if desired.

We accept Master Card, Visa, American Express, Discover and PayPal.

For more ways to get in touch, visit our Contact Us page.

Extended Version:

This Agreement contains the sole terms and conditions of sale that apply to the purchase of products by you (the "Customer") from sandman.com, Inc. (the "Company"). The Company reserves the right to modify these terms and conditions at any time without notice. The latest version will always be available at this page (https://www.sandman.com/terms) and a link to the terms and conditions will be included on all Invoices.

Any additional terms set forth in Customer's Purchase Order or other communications are rejected and shall not be binding on the Company unless a separate agreement has been signed by an officer of the Company. By placing an order with the Company, Customer agrees to be bound by the terms of this Agreement.

The Company makes every effort to accurately represent product descriptions, availability and pricing on the Website. All pricing is in US Dollars. Orders are not binding upon the Company until accepted by an authorized representative of the Company at which time an order confirmation can be sent via e-mail to confirm acceptance of the order. The Company reserves the right to refuse orders at its sole discretion. Prices on the website reflect the latest information available at the time the website was last updated. Prices charged will be those prevailing when an order is placed regardless of method of order. Any price discrepancies will be communicated to Customer prior to order acceptance by the Company. Prices shown do not include any Federal, State or Local taxes. Company charges local sales tax on orders from Customers in Illinois unless Customer has a valid sales tax exemption or reseller certificate on file with the Company.

The Company accepts payment by all major credit cards, PayPal, or check or wire transfer in advance. Payment is due at the time of order acceptance by the Company unless other terms are accepted by an authorized Company representative.
Invoices can be sent electronically to the email address provided by the Customer when placing the order. A printed invoice will also be included with the shipment unless Customer requests that it not be included.

NET 30 terms may be offered at the discretion of the Company on a case-by-case basis. If Customer fails to pay NET 30 invoices by the due date, the Company may defer additional shipments until such payment is received and may cancel all or any part of unshipped orders. Customer shall pay the Company all costs incurred in collecting any past due amount from Customer, including all collection fees, court costs, and attorney's fees. Company may also charge interest (both before and after any judgement) on the amount unpaid at the rate of 5% per annum above the prime rate as published in the Wall Street Journal from the due date of the payment until payment is received. If the foregoing collection and interest charges exceed that rate which may be lawfully charged under applicable law, then such charges shall be calculated so as not to exceed the lawful rate.

Customer must contact the Company to obtain a Return Merchandise Authorization ("RMA") prior to returning products. The RMA provided must be clearly visible on each package returned to the Company. Return freight charges must be prepaid by Customer. Products returned due to Customer error or not in "as new" condition may be subject to a restocking fee. Company is not responsible for return products lost in transit.

To cancel an order, Customer must contact Company prior to delivery to the shipping carrier. Orders for customized products may not be cancelled. Orders may not be cancelled or rescheduled after delivery by Company to the shipping carrier.

Orders being delivered to an address outside of the United States require special handling, packaging, and documentation. International orders require payment in advance by check, wire transfer, PayPal, or Credit Card. All payments must be in US dollars. Prices do not include insurance, freight, brokerage, duty, or taxes. Customer is responsible for brokerage, duty, and taxes as required in their jurisdiction.

Title of all items shipped shall pass to Customer upon delivery by the Company to the shipping carrier. All risk of loss or damage in transit shall be upon Customer (without regard to which party pays for the shipping costs). Shipping Insurance can be added to the Order at Customer request for an additional fee based on order value and carrier insurance rates.

Any damage during transit, or discrepancy in quantity or description of product(s) received must be reported by Customer to the Company within 3 business days of delivery.

This Agreement and any sales hereunder shall be governed by the laws of the State of Illinois without regard to conflicts of law rules and venue shall be in the federal and state courts of Cook County, State of Illinois, United States of America. The parties expressly exclude the application of the 1980 United Nations Convention of Contracts for the International Sales of Goods, if otherwise applicable.