Since many of the items we sell are of a technical nature we want to personally make sure you get what you need to do the job right. Careful ordering of our gizmos can save you from going on the service call with the wrong item to fix the problem (and gas ain't cheap).
Some of the gizmos we sell seem straight forward but there are little things that would prevent them from working in a particular application. If our sales person isn't sure, we'll try to find out.
We try to catch 100% of mis-ordered stuff, but we also have a 30 day moneyback guarantee on most items (except custom made stuff, large quantities, and bidets). Items must be returned in new condition with packaging. We don't refund shipping in either direction.
If you need a lot of something we'll take one or two back, but not lots of something. If you're not sure, order one or two to make sure they'll work in your application. Large and custom orders are non-cancelable and non-returnable.
If a gizmo is broken we'll advance replace it during the first 30 days (in most cases). After that we'll fix or replace it during the product's warranty period. Most of our stuff has a 1 Year Warranty. Some of the stuff has a 2 Year Warranty (see the particular item).
We don't accept orders via e-mail or fax. We take most orders over the phone can tell you status or tracking information over the phone. Some items are available for online ordering and payment with PayPal at phoneman.com
Our POS system gives us screen pops when you call so we can take your order as quickly as possible. Our Call Sequencer stats (the gizmo that answers the lines and transfers you to a real live person) tells us that the average customer is off the line in under four minutes.
Call us at 630-980-7710 to place your order, check status, or ask to be added to our monthly email newsletter. We're open from 8:30AM to 5PM, Monday through Friday, Chicago time (except major holidays). Sometimes we're in the office earlier or later. If we're here we'll answer the phone.
Current Chicago time:
We ship most stuff Fedex Express or UPS Ground. We can ship some small items by Priority Mail.
The Fedex and UPS tracking numbers come out of our system at about 4:45PM
Chicago time. If you call us before we close (at 5PM) on the day we ship it, or
any day after that, we can track your order or give you a tracking number by
phone. Call us at 630-980-7710.
Some of the items we sell are sold to dealers only. If you would like to purchase something you've seen on our website, please tell us you saw it on the Internet. We can't support end-users on most of the stuff we sell.
We accept MasterCard, Visa and American Express.
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