CALL ACCOUNTING PRODUCTS
Call Accounting is useful for tracking employee productivity, employee use and abuse, billing for professional services, as well as making sure that the calls you are billed for were really made.
Here's the best way to curb abuse... Collect call data for a month, then simply leave the report for each user's extension number on their desk at night. They'll get a shock when they come in, and abuse is usually cut down dramatically without an employee / employer confrontation They'll know that Big Brother is watching after that!
We have a number of products that can be used in various ways to manage your customer's Call Accounting needs.
Callwhere PRO Single User Call Accounting Software
Callwherẻ is a Call Accounting software application that runs on a dedicated Windows 95/98 Pentium 75 or faster PC (maybe $100 if you don't already have one laying around), connected to the serial SMDR port of a phone system. Most phone systems have "SMDR" (Station Messaging Detail Reporting), the ability to generate serial data upon the completion of each phone call. This data is output to the PC's serial port. There is no limit on the number of stations or trunks, but if you have a lot of stations a faster PC will produce the reports faster.
If you don't have an SMDR port on your phone system, our Whozz Calling hardware (placed on the CO lines in-front of the system), and our Caller ID Watch Plus software will allow you to record all of the calls made, but it won't contain information about which extension made the call.
Callwherẻ is a full featured Call Accounting System, but it's unbelievably low priced. The Secret is that Callwherẻ lets you input your own pricing for local and long distance calls... which works great with today's flat rate long distance pricing. That means you don't have to buy a database of all of the rates for every phone company out there, so you save lots of money!
Callwherẻ is sold nationwide by dealers (companies that sell business phone systems), who will integrate it with the SMDR port on your phone system.
System Features (click on underlined links for Screen Shot)
- Supports Most Phone Systems. Most phone systems generate a unique SMDR data stream. To facilitate the installation process, Callwherẻ provides pre-configured drivers for the most widely used phone systems in a drop down menu. If a phone system is not listed, a custom driver can be easily configured in minutes.
- Real Time Information... Up to the last call made or received!
- Network Version Available. No limitation on concurrent users.
- Unlimited Trunk & Station capacity
- Call storage limited to hard drive capacity
- Comprehensive Reporting... Zillions of Reports!
Click to Download
NOTE: This is a self extracting Windows Help File with descriptions and sample reports. Save, then run this file in a temporary directory, then run Setup.exe from that directory.- Custom make any kind of report, using Crystal Report Writer (available from Computer Stores)
- Export data in many industry standard formats
- Supports Account Codes and DNIS Numbers
- Supports ANI or Caller ID data (if supplied by system)
- Automatic Database Routines and Maintenance
- Call Record Management to Archive Old Calls
- You set your own Pricing for Local, and Long Distance Calls. Great for billing clients at a profit!
- Comes with an NANP database, which prints the City and State next to phone numbers based on area and exchange code
- Click here for a one page color Callwhere Brochure in PDF format. Print it out to give to your customer.
Callwherẻ is the ideal Call Accounting solution for small offices, medium sized businesses, large corporations, or any organization that wants to take full control over their telephone system.
Customized for each organization by your dealer, Callwherẻ is the perfect solution for; preventing telephone misuse, identifying unnecessary telephone expenses, facilitating client billing or telephone resale services, and generally increasing employee productivity.Personnel Scheduling
- Schedule personnel and telephone usage based on the time(s) of day you receive the most calls.
Call Center Productivity & Training
- Determine whether your inside sales staff is maintaining sufficient call volume.
- Analyze average call duration to access the training needs of customer service personnel.
Call Misuse and Abuse Prevention
- Identify personnel who are abusing or misusing your phone system, or spending too much time on the Internet.
- Often, simply laying a report with all of a user's calls on his desk will prevent future abuse!
Bill-back or Resale Telephone Expenses
- Allocate or bill back telephone related expenses to departments, independent contractors, or clients.
Manage and Monitor Communication Infrastructure
- Eliminate rarely used circuit or trunks.
- Identify failed circuits or trunks.
Disputes and Security
- Substantiate communication related disputes.
- Identify inbound and outbound security breaches
Recover Missed Sales Opportunities
- Provide the names and numbers of parties who call in after hours (dependent on service provided by your phone company and the capabilities of your phone system).
Analyze Advertising Expenditures
- Identify the source of your advertising inquiries (dependent on the capabilities of your phone system to generate DNIS data, and the service provided by your long distance provider).
Requires Windows 95, 98, NT, 2000, or XP Pro, and a minimum Pentium 75 with 64 MB of RAM, and 30 MB of available hard disk space.
If you don't have a lot of stations on the system, it would be a real waste to use a fast new PC with Windows XP Pro! Even Windows 98 does a great job if it's just doing one thing - running one program. Grab an old, slow PC that nobody wants to use, remove all of the programs in the Startup Group, remove the Virus Scanner, and it should work great. On the Single User Version, any old junky monitor you have laying around will be fine, since the monitor can be left off most of the time.
The days of dedicating a printer to the Call Accounting System are gone! Just put a Network Interface Card (NIC) in the dedicated PC, and map a Network Printer in Windows. When the user needs to print reports, they'll just pop out their regular network printer.
Part Number: CID6S
Same features as the Single User Version, but the reporting module can be installed at any workstation, where the user simply clicks on an icon on his own PC to view or print reports. There are no limitation on how many computers you can put the reporting module on.
If your customer needs to monitor the
productivity of a call center - even one or two people,
Callwhere Network is the way to do it!
Particularly useful for inbound or outbound call centers (even small ones), where the supervisor can see all of the calls that an agent has made that day, on his own PC... Right up to the last call made or received! He can run that report as often as he wants to track the productivity of the person through the day - right from his own PC!
Requires a dedicated PC attached to the SMDR port of the phone system, running Windows 95, 98, NT, 2000, or XP Pro, and a minimum Pentium 75 with 64 MB of RAM, 30 MB of available hard disk space, and a Network Interface Card to connect to the Windows network in the office.
When installing the Client Reporting Module on a workstation, you do need to know how to map a drive letter (in Windows) for the dedicated computer attached to the phone system (pretty easy to do), so the workstation can see the data.
Part Number: CID6T
A great solution for
large or small
Hotels, Motels and
Bed and Breakfasts!
Adds Hospitality Features to the Regular Business Features:
- Check In and Out for Rooms
- Print Receipts
- Set your own Pricing
You do need Callwhere PRO or Callwhere Lite in addition to the low priced Hotel Add-on!
If the hotel has fewer than 24 extensions total, the Hotel Add-on with Callwhere Lite is the least expensive Hotel-Motel Call Accounting System in the Universe!
Part Number: CID6R
All of the same features and reports of the Single User Callwhere PRO, but you're limited to a maximum of 24 stations.
Unlimited number of trunks and reports.
If you outgrow Callwhere Lite software, you only pay the difference in price between the Lite and PRO versions.
Callwhere Lite is an unbelivable deal for small hotels, motels and bed and breakfasts, if the there are fewer than 24 extensions total. Get the Hotel Add-on and Callwhere Lite for the least expensive Hotel-Motel Call Accounting System in the Universe!
Callwherẻ is sold nationwide by dealers (companies that sell business phone systems), who will integrate it with the SMDR port on your phone system.
Part Number: CID1T
WAKE UP CALL™: Hotel / Motel Wake Up System Software
Inexpensive Hotel / Motel Wake Up System Software! Easy to Setup... Easy to Use! UNLIMITED ROOMS... But priced for the smallest Bed and Breakfast! Uses a full 800x600 screen on any old inexpensive dedicated Windows PC with a serial port. Looks great on an inexpensive 14" monitor.
Comes with a Wake Up Dongle that attaches to the serial port on a PC, and connects to a dedicated station port on the Hotel / Motel PBX.
Can be attached to a regular phone line to perform automatic Wake Up Service for homes and businesses, or can dial a trunk access code and dial outside of a PBX.
Wake Up Call™ Features:
- Displays the current date and time on the Main Screen
- Main Screen shows scheduled Wake Up calls
- Customizable Hotel / Motel name on the Main Screen
- Easily replace the alarm clock graphic on the Main Screen with your Hotel / Motel logo
- Plays a pleasant beep when the guest answers the phone
- Speaks the date, time, and room number through the PC speakers after each wakeup is scheduled... which prevents errors!
- Set the duration for the Wake Up call (how many rings)
- Wake Ups are buffered if there is more than one Wake Up scheduled for the same time
- Easy to setup room and extension numbers for your Hotel or Motel
- Can automatically set the time via the Internet
- Green Traffic Light indicates the the time has been automatically or manually set within the last 24 hours
- Easily enter Wake UP calls at the same time for X number of days
- Place Wake Up calls to phone numbers outside the system, like the Night Auditor or Desk Clerk, by entering a trunk access code and a pause (like 9) before the phone number
- Full Call Logging / Printing of future and completed Wake Up calls
- Optional Employee ID number logged for every Wake Up
- Optional Password requirement for major functions (like exiting the system!)
- Room Checkout deletes all future Wake Up calls
- TEST button lets you call any extenion (like an office telephone) on demand
- Backup the data automatically every day to a different (or network) drive
- Starts automatically with Windows
Click on the sceen above to see the Main Screen with a Custom Logo
(any 170x170 pixel gif or jpg) and Personalized Hotel Name.
After setting a Wakeup time for a room, you'll hear a confirmation through the PC speakers. You choose the Male or Female voice:
Requires a dedicated Windows 98SE or up PC, a minimum Pentium 2 CPU, 233mhz with 128 meg of RAM, a serial port, hard drive with 100 meg free, a sound card and speakers, and a minimum 14" Super VGA (800x600) Monitor. You'll also need a dedicated station port from the PBX to make wakeup calls.
It would be a waste to use a new PC with a lot of RAM, an expensive monitor, and an expensive operating system like XP! A $100 old used PC and monitor should work fine.
Rather than dedicating a printer to the Wake Up Call™ System, just put a Network Interface Card (NIC) in the computer, and print to a regular network printer. Having the NIC card in the PC also allows you to save a backup of all of the wakeups that are scheduled to another PC on the network.
Dealer Pricing Available.
Part Number: CID1O Price: $399.95
STOP BLOWING UP YOUR SMDR, PMS & CALL ACCOUNTING SYSTEM PORTS!
You may need 2 or 3 of these... One for the SMDR Port, one for the Property Management System port, and one for the serial port on the Call Accounting System.
Both Pin 1 and Shield Grounds. Uses Silicone Avalanche Diodes for Maximum Protection.
Part Number: MON8E Price: $36.95
2 ports with a DB-9 Serial output to connect to a Serial Printer or PC! Has a 250 Call Buffer, to store calls until you download them to your PC - using any terminal program with a "Save to Disk" feature!
It's like a Swiss Army Knife for phone lines! It will record whatever information your customer needs to know about his phone lines. A real problem solver!
Actually records the digits dialed on INBOUND calls too! This means you can match the Caller ID number with the mailbox the caller dialed on a Voice Mail system. If he hangs up or doesn't leave a message, you can still call him back and know what he wanted!
Here's what it will do (turn any of these On or Off!):
- See Inbound Caller ID (with name if delivered)
- See any DTMF digits dialed ON INBOUND CALLS! Use this to verify what mailbox was dialed along with the Caller ID number!
- See OUTBOUND calls - records 25 digits (like beeper #s etc.) including * and #
- See the Time, Date and Duration of all calls... IN and OUT!
- Detailed real time data for On Hook, Off Hook, Flash and Ring Signals - allows for diagnosis of hard to find problems on PBX and Voice Mail systems.
- Get information before, after, or before and after each call
Part Number: CID6L Price: $184.95
Detailed real time data for DTMF, Caller ID, On Hook, Off Hook, Flash and Ring Signals... Allows for diagnosis of hard to find problems on PBX and Voice Mail systems.
- 4 or 8 ports with a DB-9 Serial output to connect to a Serial Printer or PC!
- Can be chained together to cover 40 lines into ONE serial port!
- Actually records the digits dialed on INBOUND calls too! This means you can match the Caller ID number with the digits that the called dialed into a Voice Mail System.
- It's like a Swiss Army Knife for phone lines! It will record whatever information you need to know about phone lines. A real problem solver!
Here's what it will do (turn any of these On or Off!):
- See Inbound Caller ID (with name if delivered)
- See any DTMF digits dialed ON INBOUND CALLS! Use this to verify what mailbox number was dialed along with the Caller ID number!
- See OUTBOUND calls - records 25 digits (like beeper #s etc.) including * and #.
- See the Time, Date and Duration of all calls... IN and OUT!
- Detailed real time data for On Hook, Off Hook, Flash and Ring Signals - allows for diagnosis of hard to find problems on PBX and Voice Mail systems.
- Get information before, after, or before and after each call
- Block or Allow up to 50 phone numbers from ringing through! You can also block PRIVATE and UNAVAILABLE calls.
- Programmable First Ring Suppression prevents calls from being answered before the Caller ID information is delivered (between the first and second ring).
- Comprehensive (very detailed), or simple data output formats.
Use the Whozz Calling 4 or 8 with a PC (front end) and custom software to control your phone lines... Using the "IN" & "OUT" modular jacks, you can pass or block each call depending upon:
- Incoming line number
- Time of day
- Area or Exchange Code
- List of 10 or a million phone numbers
Applications:
- Pop up customer records on screen before answering the call. Allows for a few moments to review client's information before responding.
- Build prospect mailing lists for Call-ins. Criss-cross phone numbers with names and addresses.
- Call back customers that hang up during busy times. Unit logs every call whether answered or not.
- Save time taking orders. Bring up customer records and save precious seconds during peak hours.
- Automatically bill clients. Route date, time and duration of each call directly to your billing software.
- Determine the number of telephone personnel required. Track number of rings before calls are answered and duration of calls.
- Determine outbound telemarketing productivity. Calculate # of successful contacts vs. number of calls/total time on phone.
- Track Interactive Voice Response (IVR) selections. Unit reports all digits dialed during a phone call.
- Increase modem/LAN security. Inbound hardware blocking prevents unauthorized access to sensitive data.
- Great BBS applications. Use Caller ID to verify new users, stop password sharing and discourage hackers.
- Deterring employee personal calls and unauthorized long distance usage. Cross check outbound calls with telephone bill charges.
Data Format Inbound
Outbound
IndicatorStart
End
IndicatorCaller ID
Checksum
Indicator
Good/BadDate Field
(Day, Month)Phone
Number Field
12 CharactersName Field, 15 Characters
(Name is delivered in some areas
referred to as Caller ID Deluxe).In O3 I E 0276 G B3 09/26 11:28 AM 123-456-7890 ABCD Incorpora CR LF Out O4 O E 0557 G 00 09/26 01:27 PM 987-654-3210 123456 CR LF Line
Number
is user
selectedDuration
of call
in secondsNumber of
rings before
call was
answeredTime
including
AM/PM
indicatorOutbound Calls additional digits dialed are shown Carriage
Return &Line Feed NOTE: Special version available for foreign countries using DTMF Caller ID (name not available), or British / ETSI Caller ID.
Mention you saw it on the Internet and get your first 4 Port box for development, at a discount! You can chain 4 and 8 Port units together to cover up to 40 lines.
Part Number: CID4L Price: $369.95 ||| 2+ Price: $349.95
Whozz Calling 4 or 8 Battery Backup for Real Time Clock
The clocks in these units are set by Caller ID signals, from the phone company. If you don't have Caller ID and just want to record DTMF, you can set the clock using a Touch Tone phone, and the Battery Backup will retain the time if the unit gets unplugged.
Part Number: CID4P Price: $15.00
Same features as 4 Port unit, chains with 4 or 8 Port units to cover up to 40 lines.
Part Number: CID6I Price: $649.95 ||| 3+ Price: $619.95
Plug your Whozz Calling (Full Feature only, but not with Memory/Modem) into a serial port on your PC, and it will record all activity, including outgoing if you have a Full Feature unit, into a flat file on your hard disk. It starts automatically with windows. Everything is time and date stamped. For incoming calls, the program leaves the last Caller ID number received in a separate file for each line (like whooz01.dat, whooz02,dat, etc.).
If you want to bring Caller ID into a custom written program, you simply have the program open the small flat file for the appropriate line number, when you want to do a screen pop for that line.
It's usually easier to read and parse the information from a file, than to read the serial port (which is what Caller ID LINK does for you). You might even be able to read the flat file from a regular database program (like Access).
Since you never know which line you need to answer (Murphy's Law says that more than one line is going to ring at the same time), your program needs a way for you to tell it which line you're going to answer, so it will pop the correct information.
If you have 12 or fewer lines, the F Keys (above the numbers on a keyboard) are the easiest to use (if your program doesn't already use them). You may also be able to use a two key combination, like SHIFT and the F Key.
This works best on a Square Key System (where all of the lines are the same line number on every phone). That way, someone can hit the F Key even before they answer the line, to see who's calling. On a PBX, you could hit the F Key after the line is answered, if the line number is shown on the phone's display.
Requires Windows 95 and up, a PC with a minimum 486-66 with 32 meg of RAM, a serial port, hard drive with 10 meg free, and a Network Interface Card (NIC) so other computers on the network can access the Caller ID data. This PC becomes the Caller ID Server.
Part Number: CID4Q Price: $89.95
CALLER ID and CALL ACCOUNTING DISPLAY SOFTWARESee Caller ID information on any Windows PC on your network... BUT:
You can also see the Caller ID on any Windows PC on the Internet!
Works with the 2 Line, 4 Line or 8 Line
Whozz Calling Box.The 4 and 8 line Boxes can be chained
together to cover up to 80 lines!Your choice... See 2, 4, 8, 18 or 40 lines on a screen at once. Hit the SPACEBAR to see the next screen - up to 80 lines.
Works with any Windows PC on the Internet!
I can see what's happening at the office from my laptop and home using wireless cellular data (I use Verizon).With the Full Feature Caller ID Box (not the Lite Box), you can see when a line is busy (the red LED lights), and you can see outbound calls - including the number dialed.
All call information is logged to a flat file, which can be imported into Excel or Access to be sorted any way you need it.
Installation requires some knowledge of Windows networking, including IP addresses.
Requires an 800x600 or larger monitor.
Look Up Callers in your own Database...
Click on the Line Number with your mouse, and capture your choice of the
Phone Number (with or without dashes) or the Name to the PC's Clipboard.Then Hit ALT TAB to switch to a running program, and hit CONTROL V
to paste the Name or Number into your program.But That's Not All...
Know who's calling without even looking at the screen!
Talking Caller ID on your PC
When a new call comes in, you can tell Caller ID Watch Plus to talk to you! It will tell you the Line Number, the Name and/or the Phone Number.
CLICK HERE to listen to Caller ID Watch talk!
You can turn the speech on or off on any PC, but it even talks on a PC anywhere on the Internet!
Caller ID Watch Plus will make every incoming call easier:
- See who's on each line before you answer it...
Your phone will need a button for each line, or a way to select which line you're answering
- See who's on other lines, that you're not talking on
- See which lines are busy, and which are idle (requires Full Feature Caller ID Box)
Know whan all lines are busy, or when you need to add lines
- See which lines are busy with incoming calls, and which lines are busy with outgoing calls
(requires Full Feature Caller ID Box)
- If you have a PBX (not a Key System with a button for each line), it lets you see the status of all of the lines on the system (busy or idle) just like you had a Key System (requires Full Feature Callr ID Box)
- Look at the Call Log to see if you missed calls (requires Full Feature Caller ID Box)
- Look at the Call Log to see how many times the line rang, if it was answered, and the duration of the inbound or outbound call (requires Full Feature Caller ID Box)
- Call Counters for each line show you which lines the incoming calls are coming in on, as well as a total incoming call counter in the upper right corner of the screen (easily reset)
Network Setup is easy...
The Network Setup Wizard makes it easy to install on a network. For use outside the network on the Internet, instructions on opening a port on your firewall are included in the Help Section of the Caller ID Watch Plus.
Click to see larger screenshotUse the Call Logging features...
Call Log can be exported to Excel or Access
Call Log exported into Excel for manipulation
Up to 80 LINE Caller ID Display for our Serial Caller ID Boxes! 80 LINE Caller ID Display shows 2, 4, 8, 18 or 40 lines at a time (SPACE toggles to the next screen of lines), and runs on just about any old Windows PC and Monitor you have laying around! Uses the full 800x600 monitor
Caller ID Watch PLUS Incoming, Outgoing, and Logging Features:
- Displays number, name (if available), and date/time of incoming call
- Speaks the Caller ID information when the call is received, if desired
- Displays the current Day, Date and Time at the top of the screen
- Customizable color scheme
- Incoming "Hot Calls" are green for 30 seconds so they can be easily spotted
- Starts with Windows
- Sets CPU time to Caller ID Time if desired
- Resettable Call Counters
- Can log the number of rings before the line is answered, only if used with a Full Feature Caller ID Box
- Call Logging for Incoming Calls (Caller ID) to a flat file, in a comma or space delimited format
- Automatic archiving to a separate flat file each day
- Call Logging for Outgoing Calls to a flat file, only if used with a Full Feature Caller ID Box
- Displays Outgoing number and date/time on the screen only if used with a Full Feature Caller ID Box
- The screen can automatically toggle between the 80 lines on each new call
- The screen can automatically pop up (from minimized) on an incoming call
- The last Caller ID number can automatically be copied to the clipboard
- You can manually copy a number to the clipboard by clicking on the line number
- Settings can be locked to they can't be changed by the user, on each PC on the network
- Phone number and date formats can be set for US or European standards
Caller ID Watch PLUS includes an Inactivity Warning which plays a sound to let you know if no Caller ID has been received in X minutes:
Requires Windows 98 or up, minimum Pentium 100 with 256meg of RAM, a real serial port (not a USB/serial converter), hard drive with 200 meg free, a Super VGA (800x600 minimum) Monitor, and a NIC (Network Interface Card) if you plan to use it over a network or over the Internet.
The voice features (spoken Caller ID) require a sound card and speakers.
Comes with a Dongle that connects to the serial port on the PC that's collecting the data from the Caller ID Box. No limit on the number of client PCs.
IMPORTANT NOTES:
1. If the information you need from Caller ID Watch Plus is important to you, you should probably run it on a dedicated PC. If other software on the PC crashes Windows, you'll lose the information until the computer is reset. Even old versions of Windows (like 95) do an incredibly good job if there is only one program running on the PC. Be sure to remove everything from the Startup Group, and stop the Virus Scanning software on that cheap dedicated PC.
2. Caller ID Watch Plus Network uses UDP Packets which are not absolutely guaranteed to get to the client PC. In reality, we haven't seen dropped packets on the network, but you shouldn't use the network for life safety applications. Even if a packet gets dropped over the network, the main PC collecting the Caller ID information will have all of the information in its log. To get the UDP packets outside of your network, you'll need to choose a port for them to be sent on, and that port will have to be opened in the firewalls.
3. If you plan to view Caller ID information over the Internet from a PC that has a dynamic IP address (that changes often like residential cable, DSL or a cellular phone data connection), you'll have to click on the Network Setup Wizard each time the IP address changes to send the new IP address to the main PC running Caller ID Watch Plus Network. That takes about 10 seconds.
Part Number: CID2O Price: $139.95
Has most of the features of the Whozz Calling 4, PLUS a Buffer that will hold 4700 call records and a Modem to allow you to remotely download the calls via one of the lines attached to the unit!
4 ports. Put it at the customer's site and never go back! NO extra line phone line is needed to download the data! A good diagnostic tool too!
Data Format Call
Record
No.Month
DateInbound
Outbound
IndicatorStart
End
IndicatorChecksum
Indicator
Good/BadPhone
Number
FieldName Field
for inbound
callsCarriage
Return &Line Feed In 0234 O3 06/26 08:32 I E 0276 G B3 123-456-7890 ABCD Incorpora CR LF Out 4268 O4 09/13 23:28 O E 0557 G 00 987-654-3210 123456 CR LF Line
NumberTime
24HR
FormatCall
LengthNo.
& Ring
TypeOutbound Calls additional digits dialed are shown The downloaded data format contains fixed length fields indicating record number, phone line number used, date, time, inbound/outbound call indicator, start/end data record indicator, duration of call in seconds, data checksum indicator, type of ring (if distinctive ringing {Ringmaster} is used), number of rings before call was answered, Caller ID number or phone number dialed, and Caller ID name (if available), or additional digits dialed before / after answer.
Memory units can NOT be chained together.
Part Number: CID4K Price: $559.95
Same features as the 4 Port Buffer and Modem unit.
Does not chain with any other units
Part Number: CID6J Price: $899.95
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Caller ID Products!
630-980-7710
Copyright © 2008 Mike Sandman Enterprises, Inc.
